Decision details

To recognise the achievements and progress of the Forums in the period 1 March 2009 to 30 September 2009

1.      The work and achievements of the Forums and the Council’s engagement with them are welcomed and recognised.

2.      NBC services are to be encouraged to look to provide more opportunities for volunteers from the Forum networks (and otherwise) to liaise with them, work on projects etc. day to day to help work up design for services, policy etc. through involving service users.

3.      NBC services are to be encouraged to allow members of Forums networks the chance to be involved in training staff in customer service, mystery shopping etc, being able to give feedback on how they’ve been dealt with as service users and enabling staff to understand more about their needs.

4.      The long-term development of the Disabled Go access guide is supported.